Frequently Asked Questions

Welcome to BGB’s FAQ page! We’re covering our most asked questions. We’ll answer all your top questions in the list below.

1. What is your return policy?

You can click here to read our return policy.

2. Do you have a store front location?

Yes, located at:

1500 Central Avenue, Suite A
Hot Springs, AR 71901

3. What are your store hours?

Currently, we are only open by appointment only. You can email us to set an appointment to come in and shop with us!

4. Do gift cards for idk for both online & in store?

Yes, our gift cards can be processed with both systems. Please have your full 16 digit code available when checking out.

5. I need to cancel my order. Can I do that?

We do not cancel orders, however, in a very rare event you need to cancel due to an error, you must contact our customer service by email or by phone. Every effort will be made to accommodate the cancellation of your order as long as it has not shipped. There will be a 10% restocking fee for any canceled orders. 

Help! I received my order & it was damaged. What can I do?

We want you to love your items! We try to inspect every item but we are only human and sometimes miss things. If you have a damaged item please email our customer service department with a picture of the damaged item. Please include your name, order number.

Didn't find what you were looking for? Feel free to contact us at any time!